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At Digitalized Arts Studios, your satisfaction is our top priority. Please review our policy carefully before placing an order. This policy applies to all digital assets, custom art orders, and physical apparel products.

1. Cancellations – Digital Art & Custom Orders

  • Window of Cancellation: You may cancel a custom digital art order only if production has not yet begun (i.e., before files are generated or an illustrator starts work).

  • Final Sale: Once work has commenced or digital files have been delivered/downloaded, the order becomes strictly non-cancellable and non-refundable.

  • Change of Mind: We cannot issue refunds or cancellations for change-of-mind once digital production pipelines have initiated.

2. Cancellations – Physical Apparel Orders

  • Production Status: Apparel items are custom-printed on demand. Orders can only be cancelled if they have not yet been transmitted to our fulfillment partners for printing.

  • Finalization: Once a garment enters the printing queue, it cannot be cancelled, modified, or altered.

3. Returns, Exchanges & Refunds

Due to the custom, made-to-order nature of our physical goods and the digital format of our files, we do not accept returns or exchanges for change-of-mind, incorrect sizing, or wrong color selections.

 

Acceptable Return / Replacement Conditions:

  • Apparel featuring legitimate manufacturing defects, misprints, or transit damage.

  • You must submit a claim via email within 7 days of delivery, including clear photo evidence and a description of the defect. Approved claims will typically be fulfilled via a free replacement item.

 

Strictly Non-Returnable / Non-Refundable Items:

  • Digital downloads, dataset packs, and digital model files.

  • Custom artwork (whether illustration or AI-generated).

  • Apparel ordered in the incorrect size, color, or style by the customer.

4. How to Request a Cancellation or Report an Issue

To submit a cancellation inquiry or report a damaged item, email service@digitalizedarts.com with the following details:

  • Your order number

  • Your full legal name

  • The reason for your request

  • Clear photographic evidence (required for damaged or misprinted apparel)

Our team reviews inquiries and aims to respond within 24–48 business hours.

5. Policy Updates

Digitalized Arts Studios reserves the right to modify or update this policy at any time. The most current version published on our official website will govern all active and future orders.

6. Support & Contact

📩 Email: service@digitalizedarts.com